Date: 7th July 2022

COVID-19 Policies

Please read and follow Durham Climbing Centre's guidelines designed for the safety and enjoyment of our visitors and staff.

Updated: 7th July 2022

The management of COVID-19 in our centre has been hugely effective in managing the spread of infection. The measures and cautious approach our team have taken has led to an extremely low prevalence of the virus in our centre. Our team have not been affected by staff absence and it has been very minimal among centre users. Thank you to all visitors for complying with these measures and helping each other to minimise the spread. 

COVID-19 Symptoms

  1. Please do not attend Durham Climbing Centre if you, or anyone from your household displays symptoms of COVID-19.
  2. If you book a session, then develop symptoms – please contact us to cancel your session and offer an exchange to a different session.

Time Restrictions on climbing sessions

  • We have relaxed time limits on adult climbing area and beginner climbing area drop in sessions. These sessions are now unlimited climbing sessions. We are still encouraging online bookings.
  • There are no changes to terms and conditions on pre-paid 4 week, 3 month or annual passes. 

Hand Hygiene

  • The Covid Contingency plan created in March 2020 introduced two new sink areas in the advanced and beginner climbing areas. These sinks will remain in place for hand hygiene of visitors.
  • Liquid chalk will continue to be used by staff on all coaching sessions and is available to buy from the equipment shop.

Face Coverings

  • Consider wearing a face covering in crowded, enclosed spaces.


  • To protect our staff and customers from the risk of infection, reception screens will remain in place for the time being.

Online Booking & Walk - ins

  • Online booking will continue as the preferred method of entry
  • Online bookings take priority over walk-in
  • Walk in's are accepted

Check in & Check Out - Mandatory

We have been working hard to make checking in and out as easy as possible for centre users. It is mandatory to check in and out of your session. This can be done one of three ways -

1) Report to the reception desk on the way in and when leaving

2) Scan in and out using a membership card and automatic scanner

3) Scan in and out using a mobile phone and automatic scanner

For options 2 & 3 please download the RGP app and ask a member of the team to sync your account, you may also use the app to make future bookings and check real time capacity.

Please download the RGPConnect app ready to connect on arrival.

Download RGP Connect for Android

Download RGP Connect for Apple

Children's Sessions

Rock Stars Climbing Club

We are now offering smaller group sessions with a maximum of 8 children with 1 coach.

More weekly sessions have been added to the timetable to ensure there is enough space for everyone.

Rock Hard Café

All of your favourite paninis and seasonal lattes are available for eat in and take away in disposable eco-friendly packaging. Confectionary and cold drinks may be purchased from reception. Cash and card is accepted. Please note we have a £3 minimum spend if you wish to pay by card.

Cash / Card Payments

Cash and card payments are accepted. Contactless card facilities are available.

Staying COVID-19 Secure

We confirm we have complied with the government’s guidance on managing the risk of COVID-19

All policies are kept under review by management and may change in accordance with government guidelines.

Health and Safety Officer: Hayley McKenna

St John's Road, Meadowfield Ind. Est, Durham, County Durham, DH7 8TZ

0191 378 9555

[email protected]

Hayley McKenna Manager